We specialise in the long-term operation, maintenance and management of critical public and private assets and infrastructure – from water, power, transport, schools and hospitals, to major telecommunications.Discover this section
Behind the scenes, we are proud to provide the services that keep infrastructure working for our communities.Discover this section
Your networks need to be effectively and securely managed by a company you can trust with the know-how and technological capability to meet your needs. You want a provider that takes an integrated, whole-of-life approach. Well trained and committed operating staff are a must. And you need the peace of mind that comes from knowing you have the backing of uninterrupted network management systems.
Visionstream, our telecommunications business, runs a 24/7 state-of-the-art network operations centre (NOC) that operates live networks, manages our clients’ communications networks and, most importantly, their assets and their customer relationships. Continuous operations mean we can respond to your asset and network events quickly and treat your customers’ issues consistently. We manage jobs from the first point of contact or alert through to achieving a resolution.
Our NOC is designed to monitor, diagnose, record and control a diverse range of customer networks. It is also fully equipped to manage and administer preventative, reactive and planned activities.
We monitor and troubleshoot a multitude of devices in real time including:
Our resilient facility and disaster recovery capability mean we can maximise the up-time of your networks and critical assets. The NOC has:
We have disaster recovery and contingency plans in place and simulated regularly ensuring minimal service disruption. There is also a hot disaster recovery centre available.
The safety of our people – including subcontractors – is our primary concern. Our operators can see the current status of each job, vehicle movements, national weather maps and emergency services warnings at a glance. Our monitoring systems allow us to identify worker risks in real-time and manage them on-the-spot.
Our operators not only manage monitoring systems and inbound and outbound communication, they despatch the work and clear the jobs, including programed maintenance work.
The NOC currently services nine major customers across Australia, including:
We manage multiple 24/7 critical contracts all of which have agreed assignment, on site and restoration service level agreements in real time.