We deliver industry-leading incident response services by combining cutting-edge fleet technology, rigorous training, and a commitment to safety.

We empower our responders with comprehensive training in road safety, incident management, emergency response, traffic management, and vehicle operation, ensuring they are equipped to handle diverse roadside incidents swiftly and safely. All incident responders complete a Certificate IV qualification, including Electric Vehicle (EV) training, ensuring consistent capability across the network.

Minimum training requirements for our IR teams are: 

  • First Aid and CPR 
  • Medium Rigid (MR) License 
  • TMA Operator Ticket 
  • Tow Truck Operator License 
  • Traffic Management Plan Implementor training  
  • Fire attack and chemical incident response training 
  • Emergency Responder Electric Vehicle Incident & Response training (Tafe NSW) 
  • EWP Operator <11m 
  • VOC (Sweeper Truck, Wall Washer, Vac Truck).

Driving Cultural Change Through the Social Model

Ventia adopts the social model to promote behavioural change by aligning individuals with workplaces, stakeholders, communities, and government levers. This complements training and education, strengthens road safety culture, and embeds safety as standard practice across local and state authorities.

This model adds a practical layer to road safety efforts, enhancing the Safe System approach by addressing cultural change and influencing areas previously untouched. Key initiatives include:

  • Uniform standardisation: To identify Ventia responders nationally.
  • Integration of regulator codes: Through Austroads’ tunnel taskforce and a proposed national incident response operators’ group to unify state authority practices.

Ventia’s incident response framework is not just about reacting—it’s about leading with innovation, safety, and operational excellence.

Fleet Innovation and Safety

Our vehicles are selected for maximum safety and road presence. We follow ANCAP’s recommendation to use only 5-star rated light vehicles, improving safety across our fleet and for the public. Our adoption of 5-star ANCAP-rated vehicles and advanced telematics like Eroads reflects our dedication to both worker and public safety.

Ventia’s IR fleet is designed for maximum road presence and safety and includes:

  • Truck Mounted Attenuators (TMAs)
  • Tilt tray recovery vehicles
  • Twin cab utilities
  • High-roof vans
  • Australia’s first Motorcycle Traffic Response Unit (MTRU)

Ventia was the first company in Australia to implement a Motorcycle Traffic Response Unit (MTRU) into the Incident Response industry. Benefits include:  

  • 30% faster on scene response times. 
  • Ability to respond independently to fuel, water or tyre incidents which form 26% of vehicle breakdowns. 
  • 90% road user compliance to reduced posted speed limits when MTRU is strategically placed on the road network as a mitigation tool.  
  • Potential cost reduction of $60,000 per year per MTRU, subject to operational parameters, when compared to other vehicle types.

Equipment

Our incident response vehicles are fitted with specialist tools and equipment including:

  • First aid equipment
  • Breakdown restoration tools
  • Traffic management equipment
  • Incident management tools and equipment. 
  • Communications tools

Ventia delivers a strategic, network-wide approach to incident response that ensures 24/7 coverage, rapid mobilisation, and efficient use of resources. Our multi-layered strategy is designed to meet the demands of complex road networks while delivering value, reliability, and prompt response to any incident on the network. 

Our extensive footprint enables us to draw on additional resources during peak periods and long-term incident events. By leveraging shared resources such as people, vehicles, and equipment across multiple sites, we unlock operational efficiencies and reduce downtime. 

Our planning is data-driven and location-specific, ensuring optimal staging of teams and heavy tow providers for faster on-scene response. Our crews are cross trained across maintenance and incident response roles, enhancing flexibility and reducing labour costs.

Our approach is built to exceed performance KPIs, ensuring lane clearance and response time targets are consistently met.

Ventia’s network-based model transforms incident response into a proactive, agile, and cost-effective service - delivering safer roads and better outcomes for all road users.

Our incident response services are built on precision, speed, and strategic coordination. Leveraging advanced communication systems and well-orchestrated operations, we respond swiftly to incidents, minimising disruption and accelerating recovery.

We proactively scale our response capacity in high-risk areas during peak periods, ensuring timely intervention and enhanced resilience. 

Ventia’s pioneering MTRU delivers faster response times, greater compliance with speed reductions, and significant cost efficiencies—redefining how incident response is managed across Australia’s road networks.

Our commitment to rapid deployment means our teams consistently arrive on scene promptly, ready to restore safety and continuity.

Traffic incidents can severely disrupt road operations - causing delays, increased emissions, and financial losses for freight operators and local businesses. Quick, effective incident response is essential to restore safe traffic flow and minimise these impacts.

Ventia delivers rapid clearance through well-defined traffic control, active direction, and streamlined recovery procedures. Our approach ensures both safety and movement, using best-practice technology, specialised equipment, and rehearsed scenario-based protocols to restore infrastructure performance efficiently.

We’ve established quick clearance targets and rapid recovery systems that enable timely, accurate, and safe incident resolution. Our services are strategically expanded to cover high-risk traffic areas during peak periods, ensuring fast attendance and minimal disruption.

Enhanced clearance is supported by:

• Incident detection technologies

• Improved data sharing between responders

• Increased coverage of cameras and variable message signs across major routes

By prioritising speed, coordination, and safety, Ventia helps get traffic moving again - reducing congestion, emissions, and economic impact.

Ventia has established quick clearance targets and rapid recovery systems, procedures and processes which provide appropriate, accurate, timely and safe incident clearance and recovery. 

At Ventia, we recognise that every incident response is ultimately about protecting and supporting our most important customer—the road user. Our teams are trained to understand the diverse behaviours, risks, and vulnerabilities that road users present, enabling us to respond with empathy, precision, and safety.

We respond with insight, not just action. 
Our approach is informed by research into risky behaviours such as speeding, distraction, and fatigue. We know that cultural change is key—so we champion education and awareness to shift attitudes and reduce illegal and high-risk behaviours.

We protect the most vulnerable. 
From pedestrians and cyclists to motorcyclists and users of mobility devices, our teams are trained to recognise and respond to the unique risks faced by vulnerable road users. With serious injuries rising among these groups, our incident response strategy is designed to minimise harm and maximise safety.

We adapt to evolving road environments. 
As personal mobility devices become more common, our data-driven approach helps us understand emerging risks and design effective interventions. 

We don’t just manage incidents - we understand the people behind them.

We believe that prevention is the most powerful form of incident response. That’s why we’ve embedded the social model into our framework—aligning our people, partners, and policies to drive long-term cultural change in road safety.

Driving cultural change through collaboration 
We work with communities, industry bodies, and government stakeholders to redefine road safety as a shared responsibility. From partnering with car clubs to shift perceptions around speed, to supporting education departments in delivering awareness programs, and participation in forums like Austroads’ tunnel taskforce helps unify safety practices across jurisdictions, our engagement efforts extend safety beyond the roadside.

Embedding safety into everyday decisions 
Our approach influences policy and behaviour—from encouraging businesses to choose safer vehicles, to advocating for the inclusion of incident response knowledge in national licensing requirements. By treating vehicles and roadways as workplaces, we help embed safety into systems, behaviours, and decision-making.

Our prevention-first strategy transforms road safety from a reactive service into a proactive community movement.

Ventia’s commitment to community engagement is a cornerstone of our Incident Response strategy. We partner with car and motor racing clubs to shift perceptions around speed and safety, and work with sporting organisations to promote safe driving behaviours through influential role models. Our collaboration with industry bodies helps redefine vehicles and roadways as workplaces, embedding safety policies across sectors.

We also support education departments in delivering awareness programs about incident response capabilities, and advocate for the integration of incident response knowledge into national licensing requirements. These efforts ensure that road safety is not only a policy - but a shared community value.

Ventia is committed to engaging meaningfully with the communities we serve to build both sustainable communities and a sustainable business. Our initiatives include: 

• Partnering with car and motor racing clubs to shift member perceptions and promote road safety solutions. 

• Encouraging sporting clubs to adopt road safety policies, with senior players modelling safe behaviours. 

• Collaborating with industry bodies to treat vehicles and road space as workplaces, embedding road safety policies. 

• Supporting national bodies in implementing road safety policies for grey fleets, volunteers, and driver behaviour. 

• Working with education departments to deliver awareness programs on Incident Response capabilities. 

• Advocating for Incident Response integration into licensing requirements via national bodies.

We have embedded a focus on prevention into our Incident Response framework by aligning our people, partners, and policies to drive long-term cultural change in road safety. 

Learn more about our Incident Response & Recovery capability