We specialise in the long-term operation, maintenance and management of critical public and private assets and infrastructure – from water, power, transport, schools and hospitals, to major telecommunications.Discover this section
Behind the scenes, we are proud to provide the services that keep infrastructure working for our communities.Discover this section
The M5 East is one of the busiest motorways in Australia and is a key arterial road for Sydney commuters, transporting close to 150,000 vehicle journeys per day.
Ventia has operated and maintained the M5 East Motorway on behalf of the NSW Government Authority Roads and Maritime Services (Roads and Maritime) since 2011. Forming part of the Sydney orbital road network, the motorway is 10km long, includes two major tunnels and is also a critical passageway for Sydney’s international trade freight.
Our M5 East operations are managed centrally through the Motorway Control Centre (MCC) located in Sydney's south west. We deliver comprehensive maintenance services and respond to all incidents quickly and efficiently, to make sure we keep all lanes flowing freely and safely.
Our services include:
We draw on our strong asset management and maintenance capabilities on the M5 East to work closely with Roads and Maritime and assist them with their life cycle approach to asset management. We align with their strategic objectives and help them to realise the full value and potential of their assets.
We attained International Standardisation Organisation (ISO 55001) certification in 2016 for this contract by deploying a ‘fit-for-purpose’ asset management and maintenance system that collects and analyses defect and asset condition data to monitor the network’s status and service level compliance.
Over the last six years we have continuously improved our maintenance practice, in accordance with the ISO 55001 framework, to ensure contractual compliance by:
Our team is proud of its track record for service excellence, building on Roads and Maritime’s reputation of enhancing their customers’ experiences.
Our team responds to more than 200 incidents every month with an average response time of 8.7 minutes. They work to maximise road users’ safety with the aim to always keeping Sydney moving.
We reduce incident response and clearance times (despite the increasing vehicle journey load) by improving processes, proactively monitoring traffic flow and using control measures to manage speed.
We’re proud of our experienced and talented people and invest in their professional growth and development.
Leading by example, our M5 East Operations and Maintenance Manager, Nadir Hashmi (pictured below), is part of the 2018 Roads Australia (RA) Fellowship Program.
As part of this Australian mentoring program, Nadir will have access to new opportunities to develop his leadership skills, build strong networks and remain engaged in our industry.
“I’m hoping to gain new skills from the program, and to develop further as person and as a business leader.
“This program is not just about me. I want to utilise what I learn to help support Ventia’s ultimate success and prosperity,” Nadir said.
For more information about the M5 East, including live traffic information, visit www.m5east.com.au
The M5 east consists of 10km road and tunnel length - two x 4km tunnels and one x 550m tunnel
228 average incidents per month with an average incident response time of 8.7 minutes
Between 2012 and 2014, Ventia reduced complaints from motorists and other RMS customers by 63% and increased compliments by seven times
In almost six years of association, Ventia has, by creating, developing and implementing their systems, achieved a very high standard in core business delivery of critical infrastructure needs and customer service at the M5 East. Ventia places their clients first and continuously seeks to take advantage of any opportunity necessary to satisfy and improve the public profile of the motorway’s operations and Roads and Maritime.