The M5 East is one of the busiest motorways in Australia and is a key arterial road for Sydney commuters, transporting close to 150,000 vehicle journeys per day. 

Ventia has operated and maintained the M5 East Motorway on behalf of the NSW Government Authority Roads and Maritime Services (Roads and Maritime) since 2011. Forming part of the Sydney orbital road network, the motorway is 10km long, includes two major tunnels and is also a critical passageway for Sydney’s international trade freight. 

Our M5 East operations are managed centrally through the Motorway Control Centre (MCC) located in Sydney's south west. We deliver comprehensive maintenance services and respond to all incidents quickly and efficiently, to make sure we keep all lanes flowing freely and safely.

Our services include:

Enhancing asset management capability

We draw on our strong asset management and maintenance capabilities on the M5 East to work closely with Roads and Maritime and assist them with their life cycle approach to asset management. We align with their strategic objectives and help them to realise the full value and potential of their assets.

We attained International Standardisation Organisation (ISO 55001) certification in 2016 for this contract by deploying a ‘fit-for-purpose’ asset management and maintenance system that collects and analyses defect and asset condition data to monitor the network’s status and service level compliance.  

Over the last six years we have continuously improved our maintenance practice, in accordance with the ISO 55001 framework, to ensure contractual compliance by:

  • Annually engaging the Australian Road Research Board (ARRB) to perform high speed data testing. By translating and interpreting this data, we deliver cost effective pavement maintenance treatments to achieve pavement whole-of-life cost and best Net Present Value (NPV).
  • Preparing an Annual Pavement Condition Assessment report for RMS to demonstrate contractual compliance.

Providing asset management services to the M5 East

Excellence in service delivery – incident response

Our team is proud of its track record for service excellence, building on Roads and Maritime’s reputation of enhancing their customers’ experiences.

Our team responds to more than 200 incidents every month with an average response time of 8.7 minutes. They work to maximise road users’ safety with the aim to always keeping Sydney moving. 

We reduce incident response and clearance times (despite the increasing vehicle journey load) by improving processes, proactively monitoring traffic flow and using control measures to manage speed.

A network of talented and expert people

We’re proud of our experienced and talented people and invest in their professional growth and development. 

Leading by example, our M5 East Operations and Maintenance Manager, Nadir Hashmi (pictured below), is part of the 2018 Roads Australia (RA) Fellowship Program

As part of this Australian mentoring program, Nadir will have access to new opportunities to develop his leadership skills, build strong networks and remain engaged in our industry. 

“I’m hoping to gain new skills from the program, and to develop further as person and as a business leader.

“This program is not just about me. I want to utilise what I learn to help support Ventia’s ultimate success and prosperity,” Nadir said.

Nadir Hashmi with his RA Fellowship mentor Greg Evans

For more information about the M5 East, including live traffic information, visit  

  • Received certification to ISO 55001 - international standard for asset management awarded by BSI Global in 2016
  • Certified site by Mates in Construction (2017): a charity established in 2008 to reduce the high level of suicide among Australian construction workers.  Further details at 

In almost six years of association, Ventia has, by creating, developing and implementing their systems, achieved a very high standard in core business delivery of critical infrastructure needs and customer service at the M5 East. Ventia places their clients first and continuously seeks to take advantage of any opportunity necessary to satisfy and improve the public profile of the motorway’s operations and Roads and Maritime.

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