Why Ventia - Ventia Awards - 'One team' approach keeps customers connected
14 November 2018 Read in 1 minute

'One team' approach keeps customers connected

Key highlights
  • Meet our 2018 Ventia Awards finalist - the Network Integrity and Facilities Management team
  • The team received Most Outstanding for our Values Award - Deliver Excellence
  • This team operates around the clock, delivering remote management for over 48,000 telecommunications assets 
  • Their outstanding service performance sets an industry benchmark  

Pictured: Members of the Network Integrity and Facilities Management Team at the Network Operations Centre in Heatherton, Victoria.
The Network Integrity and Facilities Management (NIFM) team based within our Network Operations Centre in Heatherton, Victoria is responsible for remotely managing more than 48,000 telecommunications assets across Australia – everything from roadside cabinets, radio towers and remote solar sites to 40-floor city exchanges.

The team operate 24 hours a day, seven days a week and, at any given hour, could be organising for urgent repairs at a remote site, assessing an air-conditioning system failure at an exchange building, as well as arranging for generators to be available at a rural location to restore power should severe weather hit.

Meeting service delivery and performance targets is challenging by any measure, especially when coupled with the geographical remoteness of some sites. The team also face 30-40 severe unplanned network incidents each year which are mostly due to adverse weather conditions.

The team continually works to enhance their monitoring systems, develop new procedures and refine their approach to meet service delivery targets. They embrace a ‘one team’ philosophy and conduct roadshows and briefings to update field teams and subcontracting partners on new requirements.

The team has previously been recognised by our client for their outstanding service performance, which sets an industry benchmark and contributes to Visionstream’s reputation as a trusted and authorised contractor. 

Pictured: Members of the Network Integrity and Facilities Management Team at the Network Operations Centre in Heatherton, Victoria.