The Queensland nbn leadership team lead 300 people and are responsible for connecting our client’s customers to the nbn network – all the way from Cooktown, north of Cairns to the New South Wales border in Australia.
Since 2016, they’ve been responsible for delivering more connectiuons than any other delivery partner in the country, all whilst maintaining an outstanding safety record. But in January 2017, the team faced a seemingly insurmountable challenge – a new client team, and just six months to build rapport before the next package of work came up for tender. Mindful of the competitive environment, the team took full accountability for improving service delivery.
“We were determined to make sure the really strong relationships we had with the previous management team could be re-created with the new team. They came in with different drivers and we had to respond very quickly. We couldn’t rest on our laurels,” said David Whitehead, General Manager, nbn Queensland.
So how did they tackle it?
They quickly established an open and collaborative client relationship and demonstrated a willingness to adapt. By constantly looking for smarter ways of doing things – such as centralising their engineering team – they improved efficiencies and successfully delivered the rollout across a large and varied geographical area.
Their approach led to them being awarded new packages of work, with market share of the Queensland nbn rollout now more than 85 percent.
David and his team were recently recognised for their outstanding efforts with an inaugural Ventia ‘Our Purpose Award’, given for making infrastructure work for our communities.
Pictured above (left to right): David Whitehead, Rushil Bhardwaz, Nicole Maye, Stephen Blacknell, Andrew Millar, Matthew Swan, Peter Johannessen and Even Hennie at the nbn warehouse in Staplyton, Australia.