Challenge

Traditional hospital cleaning processes were paper-based, inefficient, and lacked transparency, impacting room turnover and hygiene standards.

Solution

iClean is a digital cleaning management system that delivers real-time visibility, automated workflows, and mobile task lists for staff.

Impact

Improved cleaning efficiency by 40%, boosted task completion rates to 85–95%, reduced transit times by 10%, enhanced staff engagement, and increased hospital satisfaction scores.

For our customers in the health sector, we’re committed to delivering an exceptional experience for patients and their families.

A clean, well-maintained hospital environment and efficient room turnover are essential to both operational success and the delivery of high-quality patient care.

We provide hard and soft asset management services to 14 major hospitals and 74 medical facilities across Australia and New Zealand and we find ways to innovate even with traditionally manual services such as cleaning.

Innovation in Action: Palmerston North Hospital

The cleaning team at Palmerston North Hospital, part of our centralAlliance contract in New Zealand, are always looking for ways to innovate and improve services so our customer, Health NZ, can concentrate on their patients.

Traditional hospital cleaning processes are often paper-based, inefficient, and lack transparency. To address these challenges, the team have recently adopted iClean technology, a digital cleaning management system, and it has transformed the way they work, driving efficiency, compliance and staff engagement through this digital innovation.

Introducing iClean: A Purpose-Built Digital Solution

The digital cleaning management system is purpose-built for healthcare environments. It replaces outdated paper processes with automated workflows and delivers real-time visibility over cleaning operations. This helps ensure rapid room turnover, manage fluctuating demand, and maintain the highest hygiene standards.

Cleaners receive clear, prioritised worklists on their mobile devices, enabling faster response times and reducing unnecessary travel between areas. Managers gain real-time insights, helping them allocate resources more effectively and ensure all scheduled cleaning is completed.

Results That Matter

Implementation of the system has seen impressive results already:

  • Faster discharge room turnovers
  • Improved staff satisfaction and retention
  • Higher hospital satisfaction scores

Vicky Honey, Project Director on the centralAlliance contract says:

Another key benefit has been improved staff engagement. The system is very easy to use, and the clarity of the platform interface, combined with visual training modules, have made it easier for non-native English speakers to learn and use the system confidently. We see our staff happier because their tasks are clear and they are able to be more responsive.

Scalable Innovation Beyond Healthcare

While designed for healthcare, the flexibility of the technology allows it to support other industries. We have also successfully implemented the platform across Defence contracts, demonstrating its value in managing large-scale, complex facilities. This technology stands as a proven, scalable model for digital transformation in healthcare cleaning, driving measurable improvements while remaining purpose-built for the unique demands of healthcare facilities.

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